Josh French

Master of Science & Cyber Security

2021 - 2022

Liberty University, Lynchburg, VA

Computer Security | Digital Forensics | Ethics, Legal Issues & Policy | Applied Network Security | Web Security | Web Authentication Modules | Ethical Hacking

Bachelor of Science & Information Technology

2016 - 2019

Thomas Edison State University, Trenton, NJ

Python | Database Management | Computer Architecture | System Analysis & Design | Data Structures | Object Oriented Programming | Software Engineering | Network Technology | Management Information Systems | Project Management

Director of Information Technology

2023 - Present

Compuverse, Lynchburg, Va

• Protect information systems and ensure secure IT infrastructure operation both internally as well as for our clients.
• Advance our security program and technology infrastructure projects.
• Implement JumpCloud device management and single sign-on (SSO) solutions.
• Enhance Google Workspace and cloud security.

Computer Technician

2022 - Present

Liberty University, Lynchburg, VA

• Maintain 100% positive customer feedback while diagnosing technical issues and devising effective solutions for hundreds of customers.
• Provide services such as hardware diagnosis and repairs, lost data recovery, virus removal, software installation\maintenance, imaging, and user\computer account maintenance in Active Directory.
• Supervise and mentor lab apprentices to train them to move into technician positions while ensuring that customers always receive satisfactory service.

Information Technology Specialist

2019 - 2021

Back of the Dragon, Tazewell, VA

• Managed all technology concerns including servers, network infrastructure, laptops and mobile devices, inventory management systems, e-commerce platforms, security systems, and social media accounts in the dynamic environment of a rapidly growing business
• Implemented a custom solution to facilitate communication between two SaaS applications, reducing inventory tracking errors by over 90% and eliminating 40 hours of unnecessary labor per month.

Engineering Technician

2016 - 2019

Southwest Virginia Community College, Richlands, VA

• Provided courteous and professional technical support to staff and students.
• Performed troubleshooting, system repairs, and deployment of new systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.